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App Screens

Display in-app experiences when a user views a specific screen in your app or website.

First, add an app screen in your project settings. Then you can configure a SceneA single or multi-screen in-app experience cached on users’ devices and displayed when users meet certain conditions in your app or website, such as viewing a particular screen or when a Custom Event occurs. They can be presented in fullscreen, modal, or embedded format using the default swipe/click mode or as a Story. Scenes can also contain survey questions. or In-App AutomationMessages cached on users’ devices and displayed when users meet certain conditions within your app, such as viewing a particular screen or opening the app a certain number of times. to display when that screen is viewed.

Requirements

The screen must already exist in your mobile app or website. Ask your developer for the screen name as registered in your app or website code. You will enter the screen name in the Unique ID field when adding the screen to your project. See platform guides:

Adding an app screen to your project

Navigation to the settings differs depending on whether you have App or Web ScenesA single or multi-screen in-app experience cached on users’ devices and displayed when users meet certain conditions in your app or website, such as viewing a particular screen or when a Custom Event occurs. They can be presented in fullscreen, modal, or embedded format using the default swipe/click mode or as a Story. Scenes can also contain survey questions. enabled for your project.

  1. Go to Settings.
  2. If you do not have Scenes or have App Scenes only:
    1. Under Channels, select Mobile Apps.
    2. Under Mobile App Settings, select Manage for App Screens.
  3. If you have both App and Web Scenes:
    1. Under Channels, select Mobile App & Web.
    2. Under Mobile App & Web Settings, select Manage for App Screens.
  4. Select New App Screen and enter:
    • Unique ID — The screen name from your app code.
    • Description — Extra information to help you identify this screen from the list of all app screens in your project.
  5. Select Submit.

After creating app screens, you can edit or remove them from the list. Select the trash can icon () to delete. Select the pencil icon () to edit, make your changes, then select Save.

Using app screens with in-app experiences

The Screenview trigger causes an In-App Automation or Scene to appear when your audience views a screen a specified number of times. See Screenview in our In-app experience triggers documentation.

You can also set conditions that determine whether or not an in-app experience displays after a trigger event occurs. The message does not display until your conditions are met. See In-app experience display conditions: Viewing a specific app screen in our In-app experience triggers documentation.