Messages Overview

Messages Overview organizes your project’s messages. Learn how to locate them, customize the views, and more.

Messages Overview is the first screen you see when you open a messaging project. You can return by selecting the Messages menu, then Messages Overview or by selecting your project name in the header.


Messages Overview does not include Apple News notifications. See: View Apple News History.

Your messages are organized into various views you can select from the left side of the page.

ViewAvailable messagesOrigin composer
AllAll messagesAll composers
OngoingAll messages1Automation, Sequence, In-App Automation, Scene, Survey
OngoingMessages with recurring deliveryMessage
ScheduledMessages with scheduled deliveryMessage, A/B Test
DraftsMessages that have not been sent, scheduled, or otherwise completedAll composers
TestsMessages that have been designated as a test, sent to a Test GroupA preview group is audience group used for previewing personalized content in the dashboard. Wherever a personalization preview is available, you can select a preview group, and its group members’ attributes will appear for any Handlebars references to attributes. You can enable any preview group as a test group so you can send test messages to its group members. These messages appear as tests in Messages Overview., or sent using the Send Test featureAll composers
HistoryMessages that have already been sent1Message, A/B Test, In-App Automation, Scene, Survey
ArchiveMessages that have been archived within Messages OverviewAll composers

1. In-App Automation messages, scenes, and surveys that have been Expired or Stopped for more than 14 days move from Ongoing to History.

Each view displays messages in a table, last updated first, with headers:

  • Name: The name entered when creating the message. If there is no name, the field will show Untitled.
  • Text: The message text.
  • Channels: The channels selected for delivery.
  • Audience: The audience selected for delivery.
  • Delivery: Information varies per composer and delivery specification.
  • Throttle Delivery: The rate of delivery, if set for the message.
  • Message Details: A summary of data shown in the expanded view.

Most drafts are not fully populated. Data that is not yet specified is indicated with --.

At the end of each message row are icons for various actions:

= Duplicate
= Delete
= Edit
= Archive
, , = Change the status of ongoing, throttled, and recurring messages
= View Journey MapA visualization of messaging components that can be connected to create a continuous user experience. You can also create and edit from the map.
/ = Collapse/expand the detail view.
= View report. Opens a message report, scene report, survey report, or a sequence’s Performance reportA report that compares audience behavior to a sequence’s goal. It displays performance metrics and a link to the message report for each message in the sequence.. For A/B tests, it opens the A/B test report; from there you can select a message variant to view its message report.

View Active and Total Automations

To see automation counts, select the Ongoing view. The counts appear below the lists of views.

Click Edit to manage your Message LimitsLimits that cap the number of messages you can send within a specified time frame, preventing you from over-messaging your users. They are set at the project level..

Customize Views

Apply filters, show/hide test messages, and expand/collapse messages to customize your views. The changes you make to a view will be present the next time you return to that page.

  • Toggle Hide Tests to show/hide messages that were flagged as a test or sent to a test group. This option is not present in the Tests view.

  • Click Expand All Messages to see individual message details. Click again to collapse.

Search For and Filter Messages

Airship stores your last 13 months’ message history. Narrow down your view by entering search terms and applying filters. The filters you apply are listed below the Search field. Click a filter to remove it, or click Clear All to remove them all.

You can search for and filter messages using the following categories:

Airship suggests search items for Channels, Composers, Campaign Categories, and Message Type:

When searching All, select a match from the list, or click Search for messages containing: [term] to search within message content.

To search within a category, click All and select a category before entering your search term. You cannot apply a category filter after entering a search term.


You can change your search query for Message Content, but you can only search for a single term at a time.

Click Date and select a predetermined range, or enter a custom range. Within a time frame, you can also select Last Updated, Delivery Date, and Creation Date filters. All dates and times are in UTC.
In the Ongoing view, you can filter by trigger. Automation triggers are for automation and sequences. In-app automation are for in-app automation, scenes, and surveys. Click Trigger and select one or more triggers.