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View usage and manage payment

View messaging usage data and update your payment information.

Viewing monthly billing counts

View the counts that contribute to your monthly messaging billing totals. Counts are for your top 20 projects over the last 12 months. Count values vary per contract and may refer to addressable users, contacts, impressions, or another value. Please refer to your contract. For additional information, see Billing terms definitions for the Airship Service.

  1. Select the account menu icon () in the dashboard header, then select Account Info.
  2. See Monthly Billing Quantity for the total billing quantity per month, followed by counts per channel or app platform.

    Non-enterprise customers also have Addressable Users counts for the current month and the previous month. See the Addressable Users section in the Billing reference for the calculation method.

To see usage per project, select a month and year. Select Download CSV to export the data for all projects over the last twelve months.

 Important

At the end of the month it can take up to 10 business days for our systems to complete and update billing metrics. Metrics can change slightly during this period due to a small number of events that trickle in later because of connectivity issues. It is best to view a month’s metrics at least 10 days after the end of a month.

Viewing impressions usage

View the counts of SceneMulti-screen experiences that are cached on users’ devices and displayed when your users meet certain conditions within your app, such as viewing a particular screen or opening the app a certain number of times. Scenes can include survey questions or be presented as a story. ImpressionsA metric used to quantify an on-screen display of content delivered by the Airship SDK and displayed in your app. In marketing, it is also known as an ad view. that contribute to your billing totals. Counts are for all projects in a Company account. The date range is an inclusive 30-day look back. For example, if viewing usage on December 14th, the counts include impressions that occurred on December 14th.

For additional information, see Impression in the Billing reference.

 Note

Impressions usage is available in the dashboard for customers with plans purchased on or after November 15, 2023:

  • AXP Enterprise
  • AXP Essentials with Native App Experiences add-on
  • AXP Essentials Starter with Native App Experiences add-on

See Feature packages reference.

Company Owners and project Administrators can view impressions usage for all projects:

  1. Select the account menu icon () in the dashboard header, then select Account Info.
  2. See Impressions Usage for a bar graph with trend lines representing the number of impressions over the month. If you have access to multiple companies, select the company you want to view impressions for.

Select an interval to show counts per day, week, or month. Graph data:

DataDefinition
ImpressionsThe number of impressions per interval that have been calculated for billing
Estimated impressionsThe number of impressions per interval that have been pre-calculated but not yet applied to your bill
Running totalThe aggregate number of impressions for the current contract period that have been calculated for billing
Estimated running totalThe aggregate number of impressions for the current contract period that have been pre-calculated but not yet applied to your bill

Updating payment information

For enterprise accounts:

  1. Select the account menu icon () in the dashboard header, then select Billing.
  2. Follow the onscreen steps to update your payment information.

For non-enterprise accounts:

  1. Select the account menu icon () in the dashboard header, then select Account Info. Your current credit card and billing amount are listed under Credit Card.
  2. Under Credit Card, select Update.
  3. Follow the onscreen steps to update your payment information.

Viewing billing and payment history

Monthly billing and payment history is available for non-enterprise accounts.

  1. Select the account menu icon () in the dashboard header, then select Account Info.
  2. Select Payment History to view the plan name, amount, and payment status per billing period.
  3. Select a billing period’s dates to view the invoice.