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Manage your Airship user account

Edit your user profile or deactivate your account.

Changing your password

Users with Multi-Factor Authentication (MFA)-enabled accounts are required to change their password every 90 days and cannot reuse their previous 15 passwords since first configuring MFA.

If you are already logged in:

  1. Select the account menu icon () in the dashboard header, then select Account Info.
  2. Under Profile, select Manage for Password.
  3. (For MFA-enabled accounts) Follow the onscreen steps on the Okta MFA account management page that opens in a new tab.
  4. (For non-MFA-enabled accounts) Enter your current and new passwords, then select Save.

If you cannot log in:

  1. On https://go.airship.com  or https://go.airship.eu , enter your email address and select Continue. The email field is case sensitive for non-MFA-enabled accounts.
  2. Select Forgot your password? to go to account recovery.
  3. (For MFA-enabled accounts) Select Forgot password?, then Send me an email.
  4. (For non-MFA-enabled accounts) Enter your email address and select Recover account.
  5. Check your email inbox for a reset request, and follow the link to reset your password.

    If you created an account but never activated it by setting a password, you will receive an activation email instead of a password reset email. Follow the instructions there to set a password and activate your account.

See also Account lockout in Login guidelines and behavior.

Changing your username

  1. Select the account menu icon () in the dashboard header, then select Account Info.
  2. Under Profile, select Manage for Username/Email Address.
  3. Enter your password and select Continue. If your account is enabled for MFA, enter your password and select Next, then authenticate with one of your MFA factors.
  4. Enter a new email address, then select Change username and email address.
  5. Check your email inbox for a profile change notification, and follow the verification link.

Deactivating your account

Non-enterprise customers can deactivate their own user accounts. Please contact Airship Support  to deactivate enterprise user accounts.

  1. Select the account menu icon () in the dashboard header, then select Account Info.
  2. Select Deactivate account and confirm deactivation.