Finding identifiers

Lists of mobile identifiers are located in a messaging project’s Audience menu, and we also provide methods for finding mobile app and web channel IDs.

Mobile Identifier Lists

View lists of the Android channel IDs and iOS device tokens associated with your app.

Android Channel IDs

Go to Audience » Android Channel IDs. The page lists all Android channel IDs associated with your app and returns the following information per Android Channel IDAn Airship-specific unique identifier used to address a channel instance, e.g., a smartphone, web browser, email address. :

  • Created date
  • Last Registration date
  • Status
  • Alias
  • Tags
  • FCM Registration ID

Device Tokens

Go to Audience » Device Tokens. The page lists all iOS device tokens associated with your app and returns the following information per Device TokenAn identifier used to identify an instance of your app running on an iOS device. Device tokens are provided by Apple Push Notification Service (APNs) and must be included in a push notification request targeting the associated device. :

  • Created date
  • Last Registration date
  • Status
  • Alias
  • Tags

Find a Channel ID

Follow these methods to find the channel ID in a mobile app or web browser.

Mobile App Channel ID

You must first build into your app a mechanism to expose the device’s Channel IDAn Airship-specific unique identifier used to address a channel instance, e.g., a smartphone, web browser, email address. to the console.

You can view the console with these tools:

If you didn’t write the device identifier to the console, you can use the steps here to help retrieve it: Using Charles Proxy to profile an Airship Implementation.

 Tip

Even if you’re comfortable with using Charles Proxy, you may want to speak with your developer before you attempt to retrieve your Channel ID yourself. Your app may have been designed with a hidden feature that allows you to quickly retrieve your ID, saving you the difficulty of working with Charles Proxy.

Web Browser Channel ID

A channel ID is an Airship-specific unique identifier for a channel instance, e.g., a smartphone, web browser, email address. Your channel ID is only available if you have already integrated the Airship SDK with your website. To access your web channel ID, you will need to open the Developer console in your browser and paste in a small amount of code. Instructions for Google Chrome and Mozilla Firefox are provided.

  1. Open the console via keyboard shortcut or the menu.

    Google Chrome Keyboard Shortcuts: In macOS you can go directly to the console with Cmd+Opt+J. In Windows, the shortcut is Ctrl+Shift+J.

    Google Chrome Menu: Click the three dots to the right of the address bar, select More tools… » Developer tools, then select the Console tab.

    Mozilla Firefox Keyboard Shortcuts: In macOS you can go directly to the console with Cmd+Opt+K. In Windows, the shortcut is Ctrl+Shift+K.

    Mozilla Firefox Menu: Click the three horizontal lines to the right of the address bar, click the Developer icon, then select Web Console. It will open to the Web Console tab.

  2. Paste UA.then(sdk => {console.log(sdk.channel.id)}) in the console, then hit Enter. The resulting line is the channel ID.

See the Airship Support article How To Retrieve Your Web Channel ID for solutions to common errors.