These steps walk you through creating a new Scene using the Scene composer. You can also create a draft Scene from the Journey MapA visualization of messaging components that can be connected to create a continuous user experience. You can also create and edit from the map. then edit and complete the steps described here. See Creating draft components in Create a Journey.
Select the add icon () in the dashboard header, then select Scene. Each step is labeled in the center of the header:
After completing a step, select the right arrow icon () to move on.
If you want to flag the Scene as a test, select the gear icon () and enable Mark this message as a test. You can do so in any step.
Enter a name that represents the purpose of the Scene, e.g., “Account Upgrade.” The name appears in reporting and Messages OverviewA view of all your project’s messages, with options for editing their settings, content, status, and more. .
(Optional) Configure optional features:
- Start and end dates
- Message priority
- Ignore channel message limits
- Campaign categories
- Override default missed behavior action
- Custom keys
(If present) Set or verify the Message PurposeA designation of a message as commercial or transactional. . The Purpose setting only appears if enabled for the project.
Determine who can see your Scene:
Choose your content starting point: Start from Scratch or a template. Then select Continue with selection. You can change your selection up until selecting Done when editing screens.
From here, go to Settings to configure settings for the entire Scene. Go to Screens to configure each screen. See Configure Scene content.
After completing configuration, select Done. You will then see a collapsed view of the screens. Select the arrows to page through each screen. Select Expand to see the screens side by side. The preview tools there are the same as when configuring content.
Configure the event that will cause the Scene to appear to users. You can also configure cancellation events and conditions for displaying the Scene.
Follow the steps in In-app experience triggers.
Review your Scene appearance and summary.
- For Scenes with more than one screen, select the arrows at the side of the screen to page through each screen’s preview and content summary. Toggle the Light/Dark selector above the preview to see the appearance of elements with an assigned Color SetA named pair of hexadecimal color values supporting device Light and Dark modes. Color sets can be selected for any color field in a scene and when configuring the default appearance of Surveys, Scenes, and In-app Automations. Dark mode is supported for Scenes only. . Light Mode values appear in Dark Mode preview if no Dark Mode value was entered for a color set.
- If you selected Feature Flag Audience in the Audience step, compare the flag and Scene start and end dates in the Schedule section to make sure your intended timing is set up correctly.
- If you want to make changes, select Edit, make your changes, then either select the right arrow icon () or select the central navigation dot to return to the Review step.
Select Finish to make the Scene active. If you exit before selecting Finish, the Scene is saved as a draft.