Delete a Message, Journey, or A/B Test

Delete messages, journeys, and A/B tests from your project.

Delete a Message or A/B Test

  • Deleting an automation also deletes its message report and cancels its undelivered messages.
  • A recurring message cannot be deleted unless its End Date has passed or you first cancel it.
  • Only draft in-app automation messages can be deleted. Once an In-App Automation has been started it cannot be deleted.
  • Sent A/B tests and messages cannot be deleted.
  1. Go to Messages » Messages Overview.
  2. Click   for each message or A/B test you want to delete.

Delete a Message in a Journey

 Important

Do not edit a journey that has a control group. See: Journey Control Groups.

  • You cannot delete the first message in a journey, you can only edit it.
  1. Go to Messages » Messages Overview.
  2. Hover over the journey you want to edit and click  .
  3. Click   for the message you want to delete, and select Delete Message.
  4. Click Publish changes to apply the changes to a journey that is already in progress.

Delete a Journey

  • Deleting a started journey also cancels its undelivered messages.

You can delete a draft journey directly from Messages OverviewA view of all your project’s messages, journeys, and A/B tests, with options for editing their settings, content, status, and more. :

  1. Go to Messages » Messages Overview.
  2. Hover over a draft journey and click  .

You can delete a draft or started journey from the Journey ManagerA preview of the messages in a journey, with options for editing and testing, and for running experiments. :

  1. Go to Messages » Messages Overview.
  2. Hover over a journey and click  .
  3. Click Exit   and select Delete.