Push notification content

About push notifications

Though we mainly experience push notifications as banner alerts, push notifications may contain many other kinds of data such as images, sounds, badge updates, buttons, and more.

• Alert users when they are not in the app
• Pass extra data to users for marketing/segmentation use
• Keep users engaged with your app

Use cases:

• Breaking news
• Score updates
• Transaction confirmation
• Social interactions
• New content available

You can combine a push notification with an In-App MessageA message that appears inside of your app. You can send in-app messages to your entire app audience, not just users who have opted-in to push notifications. and/or Message CenterA place in your app where you can display persistent rich messages, including HTML, video, etc. Similar to email, Message Center represents both the medium (the in-app inbox) and the message type (the messages you send to the inbox). message.

When combining a push notification and Message Center, Airship sends the Message Center message to both opted-in and opted-out devices.

Silent push notifications

A silent push notification is a message that wakes a mobile app for processing without appearing on the device or producing sound or vibration. Silent push notifications are useful for performing background tasks such as sending custom keys, updating the app’s badge icon, fetching remote content, and enabling new features.

For more information see the Mobile documentation: Silent Notifications.

You can send silent push notifications using the Message, Automation, and Sequence composers. You cannot combine a silent push notification with any other message type.

Appearance and behavior

Push notifications are in banner format and can appear on any screen on a device. They are displayed upon receipt and are not PersistentMessage content that remains available even if the alerts for the message are dismissed. For example, Message Center, email, and SMS content can be viewed in the app’s Message Center, email inbox, or the device’s native SMS client until the message is deleted by its recipient. Non-persistent message types become unavailable when users dismiss them. A message’s linked content, e.g., a web link, deep link, an Apple News story, remains available as determined by the source host..

Every push notification requires text, and you can also add optional features:

• Buttons — You can add one or two buttons. Learn more below.

• Title — A heading that appears above the notification text in:

  • iOS Notification Center
  • Apple Watch Looks
  • Android and Amazon Notification Area/Drawer

• Media — See: Media guidelines.

• Summary — Supplemental text displayed with the notification. Position varies per platform.

Buttons

You can add buttons to push notifications and in-app messages to direct users to take specific actions. One or two buttons are supported, e.g., a single Watch Now button, or a Yes/No pair, and you associate each button with an ActionA configurable behavior that occurs when a user interacts with your message, e.g., opening a web page.. You can also add or remove TagsMetadata that you can associate with channels or named users for audience segmentation. Generally, they are descriptive terms indicating user preferences or other categorizations, e.g., wine_enthusiast or weather_alerts_los_angeles. Tags are case-sensitive. or opt a user in to or out of a Subscription ListAn audience list of users who are opted in to messaging about a specific topic. Users can manage their opt-in status per list using a preference center. when they tap a button.

Airship records button clicks to help you track how your audience engages with your messages. Airship records them as Custom EventsEvents that indicate that a user performed a predefined action, such as adding an item to a shopping cart, viewing a screen, or clicking an Unsubscribe button. Custom events can trigger automation, including Sequences, Scenes, and Surveys. You can code them into your app or website, or send them to Airship from an external source using the custom event API. Custom events contain properties that you can use to personalize messages. with the name button--<BUTTON_ID>, where BUTTON_ID is either the button’s label or ID (when using the API). These events are included in Message Reports, Event Tracking, and Real-Time Data StreamingA service that delivers engagement events in real time via the Data Streaming API or an Airship partner integration..

Airship provides 30+ predefined buttons, which have preset labels and actions. Some buttons support changing their associated actions.

You can also create custom buttons, which must be configured in your project before you can add them to a message. Custom buttons can be associated with Airship actions, or they can be associated with custom actions.

See Interactive Notifications for more information about buttons. See Custom Notification Buttons to add buttons to your project.

Creating content

You configure the appearance of the message in the Content step of a composer; in the Delivery step you can configure content-related features that do not affect the appearance of the message.

Silent push notifications do not have visual content. In the Content step, click Silent Push Notification, then click Delivery in the header and complete the remaining steps in the composer.

The remainder of this section applies to regular push notifications.

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In the Content step, click Push Notification then Add content:

Now you can configure the body of the message:

1. Enter the message text. If you are using HandlebarsHandlebars is Airship’s templating language for personalization. Handlebars expressions use double curly braces wrapped around a content template, ranging from a simple variable, e.g., {{first_name}}, to complex evaluations of personalization data., you can enable Preview Data to test how they will appear. See: Previewing personalized content.

2. Select an ActionA configurable behavior that occurs when a user interacts with your message, e.g., opening a web page.:

   • Home
   • Message Center
   • Landing Page
   • Deep Link
   • Adaptive Link
   • Web Page
   • Share

3. (Optional) Set and/or remove tags when the user interacts with your message.

   1. Click Set a tag.
   2. Select Add or Remove, then search for tags that exist in the system, or create a new tag.

      

   3. (Optional) Click Set another tag and repeat the previous step.
    Tip

   Setting one or more tags when a user interacts with a message can help you track user interactions for follow-on retargeting campaigns. For example, if you set a tag responded-campaign1, you can target users bearing the responded-campaign1 tag with another message at a later date, knowing that they are active users. Alternatively, you can re-engage users with this tag using an automated message if they are inactive for a period of time.

4. Configure optional features:

   • Buttons
   • Title
   • Media
   • Summary

Now you are ready to complete the remaining steps in the composer.

Default notification character limits

The following tables outline the maximum character counts for default notification display.

iOS

Device	Display	Lock screen Portrait	Lock screen Landscape	Notification Center	Banner style	Alert view
iPhone 14 Pro Max	6.7 in (170 mm) 2796 x 1290px at 460 ppi	150 chars	n/a	150 chars	n/a	n/a
iPhone 14 Pro	6.1 in (154 mm) 2556 x 1179px at 460 ppi	150 chars	n/a	150 chars	n/a	n/a
iPhone 14	6.1 in (154 mm) 2532 x 1170px at 460 ppi	150 chars	n/a	150 chars	n/a	n/a
iPhone 14 Plus	6.7 in (170 mm) 2778 x 1284px at 458 ppi	150 chars	n/a	150 chars	n/a	n/a
iPhone 13 Pro Max	6.7 in (170 mm) 2778 x 1284px at 458 ppi	150 chars	n/a	150 chars	n/a	n/a
iPhone 13 Pro	6 in (152 mm) 2532 x 1170px at 460 ppi	150 chars	n/a	150 chars	n/a	n/a
iPhone 13	6.1 in (152 mm) 2340 x 1080px at 460 ppi	150 chars	n/a	150 chars	n/a	n/a
iPhone 13 mini	5.4 in (127 mm) 2340 x 1080px at 476 ppi	150 chars	n/a	150 chars	n/a	n/a
iPhone 12 Pro Max	6.6 in (169 mm) 2532 × 1170px at 470 ppi	150 chars	n/a	150 chars	n/a	n/a
iPhone 12 Pro	6.6 in (169 mm) 2532 × 1170px at 470 ppi	150 chars	n/a	150 chars	n/a	n/a
iPhone 12	6 in (154 mm) 2532 x 1170px at 460 ppi	150 chars	n/a	150 chars	n/a	n/a
iPhone 12 mini	5.4 in (137 mm) 2340 x 1080px at 476 ppi	150 chars	n/a	150 chars	n/a	n/a
iPhone SE (2nd generation)	4.7 in (119 mm) 1334 × 750px at 326 ppi	150 chars	n/a	150 chars	n/a	n/a
iPhone 11 Pro Max	6.4 in (164 mm) 2688 x 1242px at 458 ppi	150 chars	n/a	150 chars	n/a	n/a
iPhone 11 Pro	5.8 in (148 mm) 2436 x 1125px at 458 ppi	150 chars	n/a	150 chars	n/a	n/a
iPhone 11	6 in (154 mm) 1792 x 828px at 326 ppi	150 chars	n/a	150 chars	n/a	n/a
iPhone XS Max	6.5 in (165 mm) 2688 x 1242px at 458 ppi	150 chars	n/a	150 chars	n/a	n/a
iPhone 6/6S/7 Plus	5.5 in (140 mm) 1920 x 1080px at 401 ppi	156 chars	n/a	156 chars	98 chars	1283 chars, scroll for more
iPhone 6/6S/7	4.7 in (120 mm) 1334 x 750px at 326 ppi	148 chars	n/a	148 chars	89 chars	1217 chars, scroll for more
iPhone 5/5C/5S iPod touch (5th/6th generation)	4 in (100 mm) 1136 x 640px at 326 ppi	119 chars	n/a	119 chars	74 chars	1013 chars, no scroll
iPhone 4/4S iPod touch (4th generation, A1367)	3.5 in (89 mm) 960 x 640px at 326 ppi	114 chars	n/a	166 chars	43 chars	153 chars, no scroll
iPad Air (3rd generation)	10.5 in (267 mm) 2224 x 1668px at 264 ppi	220 chars	n/a	220 chars	n/a	n/a
iPad mini (1st generation, A1432)	7.9 in (200 mm) 1024 x 768px at 163 ppi	211 chars	220 chars	229 chars	124 chars	Portrait: 1957 chars, Landscape: 1417 chars

Android

Device	Display	Lock screen Portrait	Lock screen Landscape	Notification drawer Default notification Big text style	Notification drawer System notification
Nexus 9 tablet	8.9 in (230 mm) 2048 x 1536px at 287 ppi	44 chars	44 chars	536 chars	44 chars
Nexus 7 tablet 2013 version	7.02 (178 mm) 1920 x 1200px at 323 ppi	42 chars	n/a	509 chars	42 chars
Nexus 6P phone	5.7 in (140 mm) 1440x2560 px at 518 ppi	37 chars	n/a	444 chars	37 chars
Nexus 5X phone	5.2 in (130 mm) 1080 x 1920px at 423 ppi	46 chars	n/a	562 chars	46 chars
Nexus 6 phone	5.96 in (151 mm) 1440 x 2560px at 493 ppi	37 chars	n/a	444 chars	37 chars
Nexus 5 phone	4.95 in (126 mm) 1080 x 1920px at 445 ppi	37 chars	n/a	444 chars	37 chars
Nexus 4 phone	4.7 in (120 mm) 768 x 1280px at 320 ppi	40 chars	n/a	482 chars	40 chars