Actions

You must set actions for all buttons in In-App Automations and Scenes. You can also set actions for text, images, and screens in Scenes.

Configuring Actions

You can configure actions in two locations:

• For In-App Automations using the WYSIWYG editor and for all Scenes, you add buttons and set actions in the composer’s Content step.

• For In-App Automations using the Classic design method, you add buttons in the Content step and set their actions in the Actions step.

For each button or Scene text, image, or screen:

1. Select and configure an action and its Web URL.

2. (Optional, for Scenes only) Determine how the Scene behaves, and/or specify an event name for tracking, when the button, text, image, or screen is clicked/tapped. See Action: Scene behavior and Action: Event name for Button or Button Group in Configure Scene content. The same information is also listed for the Text and Media elements, and the information also applies to actions for screens. An event name is required when setting an action for a screen.

3. (Optional) Set and/or remove TagsMetadata that you can associate with channels or Named Users for audience segmentation. Generally, they are descriptive terms indicating user preferences or other categorizations, e.g., wine_enthusiast or weather_alerts_los_angeles. Tags are case-sensitive. and/or opt a user in to or out of a Subscription ListAn audience list of users who are opted in to messaging about a specific topic. Users can manage their opt-in status per list using a Preference Center. when the user taps the button, text, image, or screen. See Options below.

4. (Optional, for In-App Automation buttons only) Limit the message display to once if the user taps the button. Check the box to enable.

    Tip

   Use this for repeated goal-related messages such as prompting to opt in. You would want to prevent re-display when the user accomplishes the goal.

Repeat for each button in the message. For In-App Automation, select Design to move on to the next composer step.

Web fallback URL

For Scenes with both App and Web channels selected, these actions apply to mobile apps only:

• App Rating
• App Settings
• Deep Link
• Preference Center
• Share

When configuring the actions, enter a URL in Web URL as an alternative behavior. Selecting the button or text opens a web page or any valid device-level URL such as App Store or app protocol links. The web page opens in the device’s default browser.

Actions

Supported actions and options per composer:

Adaptive Link

Adaptive Link opens a mobile wallet pass. Select an Adaptive LinkA vendor-agnostic, shortened mobile wallet pass link that supports templates for both Google Wallet and Apple Wallet. When a user taps the link, Airship determines the user’s platform and generates the right pass for that platform. from the list.

• Adaptive links must be configured before they will appear in the actions list. See: Create adaptive links using the dashboard.
• Only adaptive links created in the dashboard will appear in the actions list.

App Rating

App Rating prompts the user to rate the app in the app store. Optionally enter a custom message title and body.

 Important

iOS requires that you provide your app’s Apple ID, which is used as the iTunes App Store Identifier. (Android and Fire OS generate app store links automatically based on information already in your app, so no configuration is required.)

You can do this by adding the ID in your Airship project settings, or by editing your plist dictionary.

In your plist dictionary, add the following, substituting 1111111111 with the app’s actual ID:

<key>itunesID</key>
<string>1111111111</string>

A quick way to find the Apple ID is to copy the numbers at the end of the app’s App Store URL. If the URL is https://apps.apple.com/app/id1195168544, the Apple ID is 1195168544.

Another way is to locate your app in iTunes Connect  and copy the Apple ID.

App Settings

App Settings opens the device’s settings page for the app.

Deep Link

Deep Link opens a screen in your app or website. Select a deep link from the list.

• Deep links must be configured before they will appear in the actions list. See: Manage Deep Links.
• If you selected a deep link template, fill in each template segment.

Deep Link templates

Our Deep Link functionality supports URL templates, which expose a friendly interface to your users in our UI, while constructing the correct URL behind the scenes on the fly. You can specify substitution parameters by enclosing them in brackets. For example, if you want to define a Deep Link for a product page screen in your app (or on your mobile website), you can make the product ID number a substitution parameter. Here are example template URLs:

https://yourcompany.com/products/{Product Id}

yourapp://products/{Product Id}

When you enter this URL in the Airship interface, the form parses it and previews the form your users see in the composer. It automatically identifies “Product Id” as the parameter name, and provides a field to substitute in the actual identifier. So if you had previously entered a product ID of 1872983490 for the above Product ID, the generated URL would be:

http://yourcompany.com/products/1872983490

yourapp://products/1872983490

The interface treats all values for each field as a string.

Dismiss Message

Dismiss Message closes the message.

Location Opt-in

Location Opt-in opens the system prompt for location opt-in.

Next

Next opens the next screen in a Scene.

Preference Center

Preference Center opens an app preference center. Select a preference center from the list.

Previous

Previous opens the previous screen in a Scene.

Push Opt-in

Push Opt-in opens the system prompt for push notification opt-in. Device behavior differs depending on opt-in status:

• If a user has not previously opted out, they will see the system prompt after clicking the button.
• If a user previously opted out, the app settings will open after clicking the button, and they can opt in from there.

The same behavior applies to Push Opt-In set for Scene media or screen.

Share

Share prompts the user to share your message with apps, social media accounts, and other services. Enter the text you want to accompany the share, including any promotional information, shortened links, hashtags, etc.

Submit Responses

Submit Responses can be configured to open another screen or close the Scene. When a user interacts with the button, their responses to questions or NPS in the Scene are recorded for reporting.

• If your Scene includes a question or NPS, you must configure a button using this action.
• A button using this action must be positioned after the last question or NPS.
• A button using this action is inactive until the user answers all required questions/NPS.
• This action can only be used once per Scene.
• If you later delete all questions/NPS from a Scene, the action automatically changes to Next and the Confirmation screen, if any, is deleted.

The same behavior applies to Submit Responses set for Scene media.

Select a behavior:

Web Page

Web Page opens a web page or any valid device-level URL such as App Store or app protocol links. The web page opens in the device’s default browser. Enter a URL.

Options

Options are located below the Action setting.

Set Tags

Set and/or remove a TagMetadata that you can associate with channels or Named Users for audience segmentation. Generally, they are descriptive terms indicating user preferences or other categorizations, e.g., wine_enthusiast or weather_alerts_los_angeles. Tags are case-sensitive. on the channel ID when a user taps a button, text, image, or screen.

After selecting an action:

1. Select Configure options.
2. Select Add tag or Remove tag, then search for tags that exist in the system, or create a new tag.

Select Configure another option for additional tags.

Subscription List Opt In/Out

AXP iOS SDK 16.9+Android SDK 16.7+

Opt a user in to or out of a Subscription ListAn audience list of users who are opted in to messaging about a specific topic. Users can manage their opt-in status per list using a Preference Center. when the user taps a button, text, image, or screen.

After selecting an action:

1. Select Configure options.
2. Select Opt in to or Opt out of, then search for a subscription list by name. When you first select the search field, you can select from your five most recently modified subscription lists.

Select Configure another option for additional subscription lists.