Live Chat Action and Contact Profiles

Live Chat Action and Contact Profiles

Direct your Airship users into an In-App Chat when they interact with a message, and use attributes to populate contact names and profile details.

Live Chat Action

When configuring the content for a push notification and/or in-app message, you select an ActionA configurable behavior that occurs when a user interacts with your message, e.g., opening a web page. . In the Content step in the Message, Automation, and Journey composers, you can select the Live Chat action. Then you set up routing to an agent and the content for the first message in the conversation. You can also enter text for Precompose user’s response, which prefills the user’s response to the conversation.

These options are available when Live Chat is enabled for your project. If Live Chat is not already enabled, go to Settings » Live Chat in the Airship dashboard and request access.

The Live Chat action requires the following minimums:

  • SDK: Android 14.4, iOS 14.5
  • OS: Android Lollipop (5.0), iOS 13

For more information, check out our blog post.

Contact Profiles

You can use AttributesMetadata that you can use for audience segmentation. Attributes differ from tags in that when evaluating users with attributes, Airship uses operators, e.g., equals, less than/greater than, contains, before/after, to determine whether or not to target a user. Supported attribute types are TEXT, NUMBER, and DATE. to populate contact names and profile details displayed in the Live Chat Manager.

Use the predefined contact names attributes (full_name, first_name, last_name) to set the user contact name. For other profile details, create custom parameters as long as they do not match any of the predefined names attributes.