Journey Improvements and New Template

Journey Improvements and New Template

Airship Journeys now have a dedicated home in the dashboard, a new template, a built-in event you can use for cancellations or conversions, plus you can now duplicate a journey and convert an automation to a journey.

Read on to learn about all the improvements and additions we released for JourneysA series of messages that is initiated by a single automation trigger. Airship sends messages in the series based on your timing settings, and you can also set conditions that determine the continuation of the series. today, and also check out our new use case docs:

A home for journeys

Click the new Journeys link in the project header, and you’ll see:

Authentication template

We also added a new template: Authentication journey — Encourage users on anonymous channels to log in to your app, which associates them with a Named UserA customer-provided identifier used for mapping multiple devices and channels to a specific individual. . This creates a known contact within Airship.

  • The template is configured to send a single push notification 7 days after a member of your audience opts in to notifications or opens your app for the first time.
  • Users who trigger the journey and then log in to the app will exit the journey.
 Note

Named user association at login must be implemented for your app. See: Associating Channels with Named Users.

See: Journey Templates.

Relocated conditions and delay settings

Previously you accessed the delay and tag conditions for a message from the   menu in a journey’s Manage screen. Now you will click   for each.

New condition type

In addition to setting tag conditions for a message, now you can also create a condition based on whether or not a channel is associated with a Named UserA customer-provided identifier used for mapping multiple devices and channels to a specific individual. . You can target either Authenticated channels (the channel is associated with a named user) or Anonymous channels. The channel condition is available for the first message in a journey only.

For journeys using the Authentication journey template, Anonymous channels is preselected for the Channel condition and cannot be edited.

See: Conditions in Compose a Message in a Journey.

Duplicate a journey

Not everyone wants to create every journey from scratch, and now you don’t have to. Instead, go to Messages » Messages Overview and click   for the journey you want to duplicate.

See: Duplicate a Journey.

Convert an automation to a journey

Convert an automation to a journey in order to access journey-only features: Control Groups, Test Run, A/B Testing, adding more messages, reporting, and more.

Go to Messages » Messages Overview, click   for the automation you want to convert, and select Convert to: Journey.

See: Convert an Automation to a Journey.