Set optional message features

You can enable optional features in the Settings step of the In-App Automation composer. Each feature's purpose and settings are detailed here.

Message Priority

Assign a message priority to ensure that your audience sees the highest priority messages first.

Message priority is an optional feature that determines the order in which messages appear to users; messages appear to the user in order from highest to lowest priority. Message priority is an integer between 1-100, where 1 is the highest priority, 100 the lowest. If a user receives two messages with the same priority, the more recently updated message appears first.

For example, you may have two messages configured to display on the next app open: an urgent account security warning, and a promotional marketing message. If you have assigned a high priority to the security warning and a lower priority to the marketing message, the higher priority message will appear first.

Toggle to enable, then use the slider to set rough priorities, or look at the number value to make fine distinctions.

 Tip

Setting a message priority is useful because multiple messages can become eligible for display at one time.

 Note

Setting message priority does not guarantee one message will display before another, because all other other conditions must be met for a message to become eligible for display. Priority is available as a tiebreaker when you have multiple messages ready for display.

Missed Behavior

Specify how the message is handled when audience conditions are not fully met. Toggle to enable, then select from the dropdown menu.

 Important

This setting overrides the selection set for your project in Settings » In-App Automation » Advanced Options.

  • Cancel: The message cannot be displayed again on the device, even if the message is edited.

  • Ignore: The message will not count toward the display limit set in Repeat this message, and the waiting period will not apply. The trigger event must occur again before the message is eligible for redisplay.

  • Increment: The message will count toward the display limit set in Repeat this message, and the waiting period will apply. The trigger event must occur again before the message is eligible for redisplay.

Repeat This Message

Configure the maximum number of times a message may be displayed and the minimum waiting period before it is eligible for redisplay.

Toggle to enable, then configure. Enter the maximum number of times the message may be displayed, then enter the minimum number of minutes, hours, or days that must elapse before a message becomes eligible for redisplay.

 Note

Display triggers are not monitored while a message is ineligible for display. The trigger event must occur again after the minimum time elapses before the message will redisplay.

For example, if you set the maximum number of displays to 3 and the minimum time between displays to 1 week, the message will display a maximum of 3 times and at most once per week.

 Tip

Use this option if you want your message to be eligible to be repeated (redisplayed) to your users. Redisplaying your message is useful because users can dismiss or ignore your messages.

Specify Start and End Dates

Set start and end dates and times during which your message can be displayed.

Toggle to enable, then click the date field and either use the date picker, or enter a date in YYYY-MM-DD format, then use the dropdown menus to select the time and time zone.

 Tip

Specifying a window of time is useful for messages that are time-bound or tied to scheduled events.