Use Composer Favorites

Composer Favorites are reusable messages with preset settings and/or content. You can use Composer Favorites instead of recreating commonly used messages.

  • Quickly send time-sensitive messages.
  • Reduce campaign setup time.
  • Maintain quality control — Protect message content or settings that should not be altered — you can choose which step to start the new message from, and steps prior to that will not be accessible.

After you create your Composer Favorites in the Message composer, you can select from your favorites whenever you create a new message.

Create a Composer Favorite

You can create Composer Favorites in the Message composer only. See the Message Composer Tutorial for full documentation. You can create up to 30. A count is at the bottom of the list of all your favorites in Messages » Messages Overview » Manage Composer Favorites.

  1. Open your messaging project, then click Create and select Message.
  2. Compose your message, making selections and filling in content.
  3. Click   in the header.
  4. Enter a name and description. The name will appear in the list of all your Composer Favorites.
  5. Select the step that you want to start from when you use the Composer Favorite to send a new message.
     Important

    When composing a message based on a Composer Favorite:

    • Any step prior to the entry step selected here will not be accessible.

    • The Delivery step will not appear in the header if the Composer Favorite was configured for immediate delivery (Send Now) AND set to open to the Audience or Content step.

  6. Click Save & Exit.

Send a Message Using a Composer Favorite

When you create a new message from a Composer Favorite, any additions or changes to the message do not affect the Composer Favorite, they apply to the new message only. Your Composer Favorites are available to you from the Message composer and from your project's configuration settings.

Message Composer

  1. Open your messaging project and click Create.
  2. Select from your three most recently used favorites, or click View All to see the full list.
  3. Complete the composer steps like usual. See the Message Composer Tutorial for full documentation.

Project Settings

  1. Open your messaging project and go to Messages » Messages Overview.
  2. Click Manage Composer Favorites below the list of message views.
  3. Click Create Message for the Composer Favorite you want to use.
  4. Complete the composer steps like usual. See the Message Composer Tutorial for full documentation.

Edit Composer Favorites

Changes are automatically saved as you edit a Composer Favorite. In the upper right corner of the screen you will see Saving... and then a status from the time of your last edit. You also have the option to manually save your changes.

  1. Open your messaging project and go to Messages » Messages Overview.
  2. Click Manage Composer Favorites below the list of message views.
  3. Click   for the Composer Favorite you want to edit.
  4. Edit the settings and/or content. If you need to cancel your changes, click   and select Revert.
  5. (Optional) Click   and select Save changes.
  6. Click Exit.

Copy Composer Favorites

  1. Open your messaging project and go to Messages » Messages Overview.
  2. Click Manage Composer Favorites below the list of message views.
  3. Click   for the Composer Favorite you want to copy.
  4. Click   and select Make a copy....
  5. Enter a name and description. The name will appear in the list of all your Composer Favorites.
  6. Select the step that the Composer Favorite should open to when you use it to send a new message. You can select Audience, Content, or Delivery.
  7. Click Save & Exit.

Delete Composer Favorites

  1. Open your messaging project and go to Messages » Messages Overview.
  2. Click Manage Composer Favorites below the list of message views.
  3. Click   for the Composer Favorite you want to delete.