Set Channel Priority

Priority Channel is a channel coordination strategy through which you can target the highest priority channel associated with each user.

Before you can target your audience by channel priority, you must set the priority order in your project. You must have at least two channels configured and enabled.

See:

Set the priority order of your project's configured and enabled channels:

  1. Open your messaging project from the dashboard, then go to Settings » Configuration » Channel Priority.
  2. Check the Enable box next to any channel you would like to include, and click the arrows to change their order.
  3. Click Save.
 Note

  • When choosing the App channel as priority, we will deliver to any iOS, Android, or Amazon devices that are opted-in to notifications.

  • Open Channels are listed using the name entered when adding the service in Settings » Channels » Open Channels.

 Note

Additional processing time may be required to set the priority_platform tag for larger audiences. The priority_platform tag will be available for use after several minutes for smaller audiences and up to several hours for audiences of 1 million or more.