Messages Overview

Messages Overview organizes your project’s messages, journeys, and A/B tests. Learn how to locate them, customize the views, and more.

Messages Overview is the first screen you see when you open a messaging project. You can return by going to Messages » Messages Overview or clicking your project name in the header.

 Note

Messages Overview does not include Apple News notifications. See: View Apple News History.

Your messages, journeys, and A/B tests are organized into various views you can select from the left side of the page.

ViewAvailable messagesOrigin composer
AllAll messagesAll composers
OngoingAll messages1Automation, Journey, and In-App Automation
OngoingMessages with recurring deliveryMessage
ScheduledMessages with scheduled deliveryMessage, A/B Test
DraftsMessages that have not been sent, scheduled, or otherwise completedAll composers
TestsMessages that have been designated as a test, sent to a Test GroupA reusable audience group that can be used as a recipient for test messages. Messages you send to a test group appear as tests in Messages Overview. , or sent using Send Test featureAll composers
HistoryMessages that have already been sent1Message, A/B Test, In-App Automation
ArchiveMessages that have been archived within Messages OverviewAll composers

1. In-App Automation messages that have been Expired or Stopped for more than 14 days move from Ongoing to History.

Each view displays messages, journeys, and A/B tests in a table, last updated first, with headers:

  • Name: The name entered when creating the message, journey, or A/B test. If there is no name, the field will show Untitled.
  • Text: The message text.
  • Channels: The channels selected for delivery.
  • Audience: The audience selected for delivery.
  • Delivery: Information varies per composer and delivery specification.
  • Message Details: A summary of data shown in the expanded view.
 Note

Most drafts are not fully populated. Data that is not yet specified is indicated with --.

At the end of each message row are icons for various actions:

  = Duplicate
  = Delete
  = Edit
  = Archive
  ,   ,   = Change the status of automation, in-app automation, and recurring messages
  = View journey map
  /   = Collapse/expand the detail view.
  = View report. For all messages, this opens a message report. For A/B tests, it opens the A/B test report; from there you can select a message variant to view its message report. For journeys, it opens the Performance reportA report that compares audience behavior to a journey’s goal. It displays performance metrics and a link to the message report for each message in the journey. .

View Automation Limits

You can find your project’s total number of active automations (including Journeys) and in-app automations in the Ongoing view.

You can also Click Edit to manage your Journey and Automation message limits. These Automation Limits only limit the number of messages your audience can receive within a specific time frame. They are not related to the total number of active journeys, automations, or in-app automations supported by your project.

Customize Views

Apply filters, show/hide test messages, and expand/collapse messages to customize your views. The changes you make to a view will be present the next time you return to that page.

  • Toggle Hide Tests to show/hide messages and A/B tests that were flagged as a test or sent to a test group. This option is not present in the Tests view.

  • Click Expand All Messages to see individual message, journey, or A/B test details. Click again to collapse.

Search For and Filter Messages

Airship stores your last 13 months’ message history. Narrow down your view by entering search terms and applying filters. The filters you apply are listed below the Search field. Click a filter to remove it, or click Clear All to remove them all.

Search
You can search for and filter messages using the following categories:
  • Message Content: The text in the body of messages, and message, journey, and A/B test names.
  • Channels: ChannelsA communication medium supported by the Airship service. Supported channels include app, web, email, SMS, and Open Channels. Within some channels there may be specific platforms with individual characteristics. Example platforms include Chrome for the web channel and Android for the mobile app channel. configured for your project.
  • Composers: ComposersA tool for creating messages via the dashboard. Composers are defined by what you can include and control: message types, delivery, and automation. available in your project, except for Apple News.
  • Campaign Categories: Campaign CategoriesAn optional delivery feature used to group messages of similar types or messaging strategies for aggregate reporting. Campaigns help you track the efficacy of both your individual messages and a messaging campaign as a whole. added when creating a message.
  • Created By: The username of the creator.
  • Message Type: Push notification, in-app message, and Message Center only. Does not include In-App Automation.

Airship suggests search items for Channels, Composers, Campaign Categories, and Message Type:

When searching All, select a match from the list, or click Search for messages containing: [term] to search within message content.

To search within a category, click All   and select a category before entering your search term. You cannot apply a category filter after entering a search term.

 Note

You can change your search query for Message Content, but you can only search for a single term at a time.

Date
Click Date and select a predetermined range, or enter a custom range. Within a time frame, you can also select Last Updated, Delivery Date, and Creation Date filters. All dates and times are in UTC.
Trigger
In the Ongoing view, you can filter by trigger for automation, journeys, and in-app automation. Click Trigger and select one or more triggers.