Manage Views

Messages Overview organizes your project's messages and A/B tests. Learn how to locate messages and A/B tests, customize the views, and more.

Messages Overview is the first screen you see when you open a messaging project. You can return by going to Messages » Messages Overview or clicking your project name in the header.

 Note

Messages Overview does not include Apple News notifications. See: View Apple News History.

Your messages and A/B tests are organized into various views you can select from the left side of the page.

ViewAvailable messagesOrigin composer
AllAll A/B tests and messages.All composers
OngoingAll messages.1Automation and In-App Automation
ScheduledA/B tests and messages with scheduled delivery.Message, A/B Test
DraftsA/B tests and messages that have not been sent, scheduled, or otherwise completed.All composers
TestsA/B tests and messages that have been designated as a test or sent to a Test Group A test group is a reusable audience group that can be used as a recipient for test messages. .All composers.
SentA/B tests and messages that have already been sent.1Message, A/B Test, In-App Automation
ArchiveMessages that have been archived within Messages Overview.All composers

1 In-App Automation messages that have been Expired or Stopped for more than 14 days move from Ongoing to Sent.

 Tip

To see only your A/B Tests, go to Messages » A/B Tests. Note that you can only archive in Messages Overview.

Each view displays messages and A/B tests in a table, last updated first, with headers:

  • Name: The name entered when creating the message or A/B test. If there is no name, the field will show Untitled.
  • Text: The message text.
  • Channels: The channels selected for delivery.
  • Audience: The audience selected for delivery.
  • Delivery: Information varies per composer and delivery specification.
  • Message Details: A summary of metrics and other data shown in the expanded view.
 Note

Most drafts are not fully populated. Data that is not yet specified is indicated with --.

At the end of each message row are icons for various actions available:

Open Automation and In-App Automation message reports to change the status of a message:

View Automation Limits

In the Ongoing view, your project's Automation Limits Automation limits control over-notification to users who repeatedly meet automation criteria, capping automated messages per device per given time interval, e.g., a maximum of 4 messages every 10 hours. and counts are displayed below the list of views. Click   to manage automation limits.

Customize Views

Apply filters, show/hide test messages, and expand/collapse messages to customize your views. The changes you make to a view will be present the next time you return to that page.

  • Toggle Hide Tests to show/hide messages and A/B tests that were flagged as a test or sent to a test group. This option is not present in the Tests view.

  • Click Expand All Messages to see individual message or A/B test details. Click again to collapse.

Search For and Filter Messages

Airship stores your last 13 months' message and A/B test history. Narrow down your view by entering search terms and applying filters. To search, enter a complete or partial message or A/B test name or message text. Available filters:

  • Date: Click Date and select a predetermined range, or enter a custom range. Within a time frame, you can also select Last Updated, Delivery Date, and Creation Date filters. All dates and times are in UTC.

    • All dates
    • Today: Messages created since 12:00 a.m.
    • Last 7 days
    • Last 30 days
    • Custom range: Click start and end dates on the calendar.
  • Trigger: In the Ongoing view, you can filter by Automation and In-App Automation trigger. Click Trigger and select the triggers you want to filter by.

The filters you apply are listed below the Search field. Click a filter to remove it, or click Clear All to remove them all at once.