Change Status For Automation, In-App Automation, and Journeys

Pause or resume Automation, start or pause a Journey, or restart In-App Automation.

Pause or Resume Automation

Pause disables the automation.

  1. Go to Messages » Messages Overview.
  2. Click Pause or Resume.

Cancel In-App Automation

Canceling a message is effectively the same as specifying an end date, immediately applying an end date of “now.” You can cancel Active messages at any time.

  1. Go to Messages » Messages Overview.
  2. Click Stop for the in-app automation you want to cancel.

Restart In-App Automation

Restarting changes the status of a Canceled or Expired message to Active. This is effectively a shortcut to editing the message and either eliminating or specifying an end date. You can restart messages within 14 days of expiration. After 14 days you can only duplicate the message.

  1. Go to Messages » Messages Overview.
  2. Click Restart for the in-app automation you want to restart.
  3. Select Restart this message indefinitely or Specify an end date. To specify an end date, enter a date in YYYY-MM-DD format or use the date picker, then select the time and time zone.
  4. Click Submit.

Start or Pause a Journey

 Tip

  • Do not pause a journey before you edit it. Edit the journey, then click Publish changes. You can also test the journey before publishing changes.
  • You should only pause a journey when you want to stop it and use it at a later date. Paused journeys remain in your project and can be edited and started again at any time.

Pause disables message delivery but not the timer between messages. When you pause a journey:

  • New audience members cannot trigger the journey.
  • For audience members who have already triggered the journey:
    • If the delay period before your audience’s next message elapses, your audience will not receive remaining messages in the journey. (Also known as falling out out of the funnel.)
    • If you resume (Start) the journey before the delay period for your audience’s next message elapses, they will continue the journey.

  1. Select the journey you want to start or pause. There are two paths:

    • Go to Messages » Messages Overview and click for a journey.
    • Go to Messages » Journeys, select a journey in the map, and click Manage.

  2. Click Start journey or Pause journey.