Look up contacts, devices, and identifiers

Lists of various identifiers and a contact lookup tool are located in a messaging project’s Audience menu. Additional methods are provided for locating identifiers outside of the Airship dashboard.

Android Channel ID List

A channel ID is an Airship-specific unique identifier for a channel instance, e.g., a smartphone, web browser, email address. When an end user runs your application for the first time, a channel ID is created and returned to Airship. As of the Android 5.0 SDK, Airship Push Identifiers (APIDs) are known as Android Channel IDs.

Go to Audience » Android Channel IDs. The page lists all Android channel IDs associated with your app and returns the following information per Android channel ID:

  • Created date
  • Last Registration date
  • Status
  • Alias
  • Tags
  • FCM Registration ID

Contact Lookup

Look up a contact by entering a Channel IDAn Airship-specific unique identifier used to address a channel instance, e.g., a smartphone, web browser, email address. , Named User IDA customer-provided identifier used for mapping multiple devices and channels to a particular user. , or Device TokenAn identifier used to identify an instance of your app running on an iOS device. Device tokens are provided by Apple Push Notification Service (APNs) and must be included in a push notification request targeting the associated device. .

  1. Go to Audience » Contact Lookup.

  2. Enter a channel ID, named user ID, or device token. Results are listed per channel ID, and display:

    • Engagement channel type, e.g., SMS, email, web. Each open channel shows its display name.
    • Created and Last Registration date and time (UTC)
    • Installation status
    • Opt-in status. Commercial and Transactional status are shown separately for email.
    • Background enabled status — This only appears if the channel supports background push.

    This example shows the results for named user ID kristina:

  3. Click a result to view details:

Device Token List

A device token is an identifier for the Apple Push Notification System (APNs) for an iOS device (iPhone or iPad). As an Airship customer, you need not concern yourself with device tokens, as we will create a channel ID that acts as your primary identifier for addressing devices. If a device token should change for an underlying app, we will map the channel to the new device token.

Go to Audience » Device Tokens. The page lists all iOS device tokens associated with your app and returns the following information per device token:

  • Created date
  • Last Registration date
  • Status
  • Alias
  • Tags

Find Your Mobile App Channel ID

You must first build into your app a mechanism to expose the device’s Channel IDAn Airship-specific unique identifier used to address a channel instance, e.g., a smartphone, web browser, email address. to the console.

You can view the console with these tools:

If you didn’t write the device identifier to the console, you can use the steps here to help retrieve it: Using Charles Proxy to profile an Airship Implementation.

 Tip

Even if you’re comfortable with using Charles Proxy, you may want to speak with your developer before you attempt to retrieve your Channel ID yourself. Your app may have been designed with a hidden feature that allows you to quickly retrieve your ID, saving you the difficulty of working with Charles Proxy.

Find Your Web Browser Channel ID

A channel ID is an Airship-specific unique identifier for a channel instance, e.g., a smartphone, web browser, email address. To access your web channel ID, you will need to open the Developer console in your browser and paste in a small amount of code. Instructions for Google Chrome and Mozilla Firefox are provided.

  1. Open the console via keyboard shortcut or the menu.

    Google Chrome Keyboard Shortcuts: In macOS you can go directly to the console with Cmd+Opt+J. In Windows, the shortcut is Ctrl+Shift+J.

    Google Chrome Menu: Click the three dots to the right of the address bar, select More tools… » Developer tools, then select the Console tab.

    Mozilla Firefox Keyboard Shortcuts: In macOS you can go directly to the console with Cmd+Opt+K. In Windows, the shortcut is Ctrl+Shift+K.

    Mozilla Firefox Menu: Click the three horizontal lines to the right of the address bar, click the Developer icon, then select Web Console. It will open to the Web Console tab.

  2. Paste UA.then(sdk => {console.log(sdk.channel.id)}) in the console, then hit Enter. The resulting line is the channel ID.