SMS Notification Reference

See the tutorials for usage information.

Resources:

Composer Options and Settings for SMS

These options are available for SMS notifications created in the Message and Automation composers.

StepComposerDetail
AudienceMessage
  • SMS can be combined with any other channel.1
SetupAutomation
ContentMessage and Automation
  • A message over 160 characters appears to the user as successive messages.
  • If emojis and/or multibit characters are included, the SMS notification will be split into an additional message after 70 characters.
  • We will ensure the delivery of split messages, and most modern phones will concatenate the messages for the recipient, displaying them as a single message as opposed to delivering message 1 of 2 and message 2 of 2 separately.
  • The number of actual SMS message sends will be billed even though the receiving device may display a fewer number of messages.
DeliveryMessage
  • Available delivery types: Send Now, Schedule
  • Available options: Campaign Categories, Expiration (SMS)
DeliveryAutomation
  • Available options: Campaign Categories, Expiration (SMS), Start and End Dates

1 Upload Users is not available when you combine channels.

Composer Options and Settings for MMS

MMS messages include a fallback, ensuring that users who can't view the original MMS message still receive a message that makes sense.

 Important

  • While MMS messages can include a subject and text, there is no guarantee as to the order in which text and the media in the message appear to the user. Media and text are sent separately.
  • If a user can't receive an MMS message, they'll receive an SMS message with your fallback text and a link to the image URL in the MMS message.

These options are available for MMS notifications created in the Message and Automation composers.

ComposerStepDetail
MessageAudience
  • SMS can be combined with any other channel.1
AutomationAudience
Message and AutomationContentMedia:

  • Image URL: The image URL must begin with HTTP or HTTPS and end with the image extension.
  • Allowed image types: .gif, .jpeg, .jpg, or .png
  • Size limit: 2 MB maximum (or 1 MB for .gif) — though you should use the smallest media possible to ensure that your audience receives messages quickly, regardless of connection quality.
MMS Options:

  • Subject appears in bold.
  • Subject might not appear if you are sending from a toll-free number.
SMS Fallback:

  • Users who cannot receive your MMS message will receive this text along with the image URL.
MessageDelivery
  • Available delivery types: Send Now, Schedule
  • Available options: Campaign Categories
AutomationDelivery
  • Available options: Campaign Categories, Start and End Dates

1 Upload Users is not available when you combine channels.