If you are having login issues, email Support from the email address associated with your Airship account.
See also: Edit your profile.
Verify you are have the right region selected for your account: EU or US. The selection updates the URL to go.airship.com or go.airship.eu.
Make sure you are entering your username/email address correctly:
MFA-enabled accounts: Your username/email address is not case-sensitive.
Non-MFA enabled accounts: Your username/email address is case-sensitive.
By default, you may log in from multiple browsers. However, a company owner can enable Block Multiple Sessions.
For companies with Block Multiple Sessions enabled, if you have an open session and attempt to log in again from a different browser, you will see a message stating that you are logged in on another browser. You can either click Continue to log out of all other browsers or Log out to end the new session.
To end your session, click and Log Out. To end a team member’s session, follow the steps in Manage User Sessions.
If you attempt to log in using incorrect credentials, your account will be locked.
MFA-enabled accounts: After six unsuccessful login attempts, Airship locks the account for 60 minutes.
Non-MFA enabled accounts: After five unsuccessful login attempts, Airship locks the account for 30 minutes.
Email Support if the account remains locked after 30/60 minutes.
If you are already logged in, see: Changing your password.
If you cannot log in:
- Enter username/email address and click Continue. This field is case sensitive for MFA-enabled accounts.
- Click Forgot your password?.
- Enter your email address and click Reset password.
- Check your inbox for the reset email, and follow the link to reset your password.
Your username, the date and time of your last login, and your IP address are in the page footer. The time is your browser’s local time.