Create a message

To get started, click and select Message. After completing a step, click the next one in the header to move on. Click if you want to name the message or flag it as a test.

Audience

Enable the channels you want to send the message to, then choose a group of users. See: Selecting your audience.

To make this audience eligible for retargeting, enable Generate retargeting segments. This option is only available when your only selected channels are app platforms, Web, and Email.

Content

Configure the message content per enabled channel. See: Creating content and Optional Features.

Delivery

Configure delivery.

Review

Review the device preview and message summary. Click the arrows to page through the various previews. The channel and display type dynamically update in the dropdown menu above. You can also select a preview directly from the dropdown menu.

• If you want to make changes, click the associated step in the header, make your changes, then return to Review.

• You can send a test message and verify its appearance and behavior on each channel the message is configured for. The message is sent to your selected recipients immediately, and it appears as a test in Messages OverviewA view of all your project’s messages, with options for editing their settings, content, status, and more..

  1. Select Send Test.
  2. Enter at least one Named UserA customer-provided identifier used for mapping multiple devices and channels to a specific individual. or Test GroupA preview group is audience group used for previewing personalized content in the dashboard. Wherever a personalization preview is available, you can select a preview group, and its group members’ attributes will appear for any Handlebars references to attributes. You can enable any preview group as a test group so you can send test messages to its group members. These messages appear as tests in Messages Overview. and select from the results.
  3. Select Send.

• If you chose Upload Users in the Audience step, click Upload & Send and select your file. Uploaded merge field names will be verified against the merge fields set in the Content step. For more information, see: Inline ListsAn ad-hoc, CSV-formatted list of email, SMS, app, web, or open channel addresses that you want to register and send a message to. Unlike static lists or segments, you upload this list when creating your message. Airship registers new addresses in the list as channels when you send the message..

Click Send Message or Schedule Message.