Journey Manager

The journey manager displays a preview of the messages in a journey, with options for editing and testing, and for running experiments. You can access the journey manager by selecting your journey in Messages OverviewA view of all your project’s messages, journeys, and A/B tests, with options for editing their settings, content, status, and more. and clicking  , or by clicking a journey’s map card in the Journey MapA visualization of journeys and in-app experiences that can be connected to create a continuous user experience. You can also create and edit from the map. and clicking Manage.

Airship also opens the journey manager after you add or modify messages in a journey.

1. Return to your Airship dashboardThe Airship web interface located at go.airship.com or go.airship.eu. .
2. The icon, name, and environment type for your current project.
3. The journey name.
4. Edit the journey settings.
5. Start or pause the journey.
6. Return to the journey manager screen. from the PerformanceA report that compares audience behavior to a journey’s goal. It displays performance metrics and a link to the message report for each message in the journey. screen.
7. View the Performance reportA report that compares audience behavior to a journey’s goal. It displays performance metrics and a link to the message report for each message in the journey. . Performance appears after you start the journey.
8. Exit the journey or click   for more options.
   • Save and exit: Apply changes to the journey. The next screen will show the journey in the Journey MapA visualization of journeys and in-app experiences that can be connected to create a continuous user experience. You can also create and edit from the map. . If your journey is in progress, click the journey in the map, then click Publish changes to resume your journey with your changes applied.
   • Revert: Exit the journey without saving changes.
   • Archive: Archive the journey.
9. Click the drawer to view journey settings and configuration options. Click   to close.
   • Trigger: View the journey trigger.
   • Outcomes: For journeys set with an outcome of Conversion, view the conversion count and rate per outcome. This is labeled Reactivations if using the Inactivity trigger. For journeys set with an outcome of Continuation to another journey, view the Continuations count, the number of users who received all the messages in the journey and continued to the linked journey. Click View in map to open the journey in the Journey MapA visualization of journeys and in-app experiences that can be connected to create a continuous user experience. You can also create and edit from the map. .
   • Test Run: Test the journey and view results.
   • Experiments: Create a control group or A/B test, and view data related to active experiments. Click Past Experiments to see history. See the tutorials for more information: Journey Control Groups, Journey A/B Tests.
10. Hover to see the journey trigger.
11. The delivery conditions and delay period for the message. See: Edit the message delay and conditions.
12. A message summary. The message name appears at the top. If your account is enabled for Channel CoordinationA group of strategies you can use to target users where they are most likely to receive your message. , the message’s channel coordination strategy and selected channels also appear here. Click   to:
    • Edit the message content.
    • Send a test message.
    • Delete the message. You cannot delete the first message in a journey.
13. The device preview. Select from the menu to see how the message will appear on different devices. If your content is personalized, you can use the Preview Data option to see how the content will look when populated with data.
14. Add a message to the journey.
15. After editing a journey, click Test changes to create a journey test, or click Publish changes to apply the changes to a journey that is already in progress.