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Create a journey

Create the individual components of a journey and connect them to form a continuous user experience.

Creating journey components

You can create and start individual journey components by completing the steps in their respective composers. You can quickly create draft components in the Journey MapA visualization of messaging components that can be connected to create a continuous user experience. You can also create and edit from the map. .

Creating and starting components

To create and start an in-app automation, scene, or survey, click   in the header and select a composer, then complete the steps for each. Full documentation:

To create and start a sequence, you must first create a draft, then you can complete its configuration from the journey map. See: Create a sequence.

Creating draft components

To create a draft of any journey component, you can do so from the Journey MapA visualization of messaging components that can be connected to create a continuous user experience. You can also create and edit from the map. by providing only a name or by selecting a Sequence TemplatePrefilled sequence you can use as starting points for common messaging scenarios. They are fully editable, and an onscreen tour leads you through the editing process. . After creating the draft, the map opens with the new component selected.

Create a draft in-app automation, survey, or scene:

  1. Click   in the map.
  2. Select In-App Experience.
  3. Click In-App Automation, Survey, or Scene.
  4. Enter a name.
  5. Click Continue.

Create a draft sequence:

  1. Click   in the map.
  2. Click Start from scratch.
  3. Enter a name.
  4. Click Continue.

Create a draft sequence from a template:

  1. Click   in the map.
  2. Select a template.
 Note

  is only available in the map when you first load the Journeys page. If you already made a selection from the sidebar list or map, click   in the search bar to restore the map to its initial state.

You can also access the same menu by clicking   in the header and selecting Sequence.

Connecting components

You can connect journey components in these ways:

  • Sequence to sequence — Route users to another sequence when Airship sends the last message in the current sequence or a specific event occurs.

  • Sequence to in-app experience iOS SDK 17+Android SDK 17+ — Route users to an in-app experience when Airship sends the last message in the current sequence or a specific event occurs. If the downstream in-app automation, scene, or survey does not display on a user’s device within a certain period of time, they will exit the journey. As an alternative to exiting, you can route to a fallback sequence.

    For the two options above, see: Configuring sequence outcomes in the journey map.

  • In-app experience to sequence — Route users to a sequence when an in-app experience displays on a device or when they click a button in the in-app automation, survey, or scene.

    For this option, follow these steps:

    1. Go to Journeys and select an in-app automation, survey, or scene.
    2. Click   to the right of its map card. A configuration drawer will open.
    3. Select Display or Button Click.
    4. (For Button Click only) Select a button.
    5. Select Create New or Insert Existing.
    6. (Optional) Set a delay period — the time Airship should wait after receiving a display or button click event before entering the user into the sequence. Specify a number of minutes, hours, or days.
    7. Search for and select an existing sequence or enter a name for a new draft.
    8. Click Save.

    The map will now show the connection to the downstream component.

Disconnecting components

You can unlink components in the journey map. The map will refresh to focus on the component you unlink.

  1. Go to Journeys and select a component.
  2. Click   then Unlink.