About Journeys

A Journey is a continuous user experience of connected Sequences, Scenes, Surveys, and/or In-App Automations.

Go to Journeys in the dashboard to:

The journey map

Search for a sequence, survey, scene, or in-app automation, or click Show list   and select from the list.

The selected item is represented as a card, along with a map of its triggers, events, outcomes, and upstream and downstream connections. The map displays data for Last 7 Days by default. You can select a time frame, and map will reload with the data for that period.

Click   in the search bar to restore the map to its initial state.

Sequence data

Data displayed in sequence cards:

The trigger for a sequence appears to its left. Date Attribute, Recurring Schedule, and Specific Date and Time triggers will not appear if the specified timing is outside of the selected time frame in the map. The outcomes for a sequence appear to its right.

In-app automation, survey, and scene data

Data displayed in in-app automation, survey, and scene cards:

The trigger appears to its left, and button click counts appear to its right.

Button click count is the total number of button clicks for the message, survey, or scene. Click the count for more information:

  • Count per button — In-app automation only. Surveys and scenes display count 0.
  • Button location — Scenes only. Hover over a button label to see location in format [screen number/total number of screens, e.g., screen 3/5.

Click   to return to the total count.

 Note

Impressions and dismissals include multiple views/dismissals by a single user. Button clicks include all buttons in a message, survey, or scene, and multiple clicks by a single user.

Actions

Click a card in the map to see available actions:


You can also select multiple cards in the map and perform the following actions for all selected cards at once:

Hold down Shift on your keyboard and click to select cards, then click Publish all changes, if available. Click   to zoom out if you cannot see all connected elements in your sequence.

If none of the selections are valid (have unpublished changes or can be started), Publish all changes does not appear. If any of the selections are invalid (do not have unpublished changes or cannot be started), Publish all changes appears but is disabled.

Click Show list   and   Hide list to expand and collapse the list of all journey components in your project and a summary for each.

Data displayed in summaries:


The default sort order is Last Modified, ascending. Click   /   to toggle ascending/descending.

For sequences, you can sort by Performance (sequence conversion rate) or In Progress Count (the number of users currently in the sequence). Click Last Modified   and make your selection.

Sequence sorting behavior:

  • Draft sequences and sequences with no sent messages are ranked below sequences that sent messages but have no successful exits.
  • In-app automations, surveys, and scenes are ranked after all sequences and are unsorted.
  • If you reverse the sort order to descending, all in-app automations, surveys, and scenes are listed before sequences.