Manage Messaging Team Invitations

Share or revoke access to messaging teams.


Only the company account owner or a team member with administrator permission can send or delete team invitations.

Team Access for Messaging

When you create an Airship account on or, Airship creates two linked accounts for you:

  1. Company Account (“company”)

    • Contains your projects.
    • Controlled by a single user account.
  2. User Account (“user”)

    • The owner of the company account.

A company has a single owner. Every Airship user is the owner of their own company account.

Teams for messaging are at the project level. The company owner or a user with administrator permission will:

  1. Go to Settings » Project Configuration and click Manage for Team Access.
  2. Send an invitation to join the project team. When the user accepts, they’re granted access to the project.
  3. Go to Team Management for their account and share access to additional messaging projects.

Invite a Team Member

Sending a team invitation is the same thing as sharing access to a messaging project.

You can invite users to your project from the Team Access section of a project’s Settings menu. There are two ways to navigate to Team Access.

  1. Go to Settings » Project Configuration and click Manage for Team Access.


  1. Click   in the right side of the Airship dashboard header and select Team Management.
  2. Under Share Project, click   next to a project name. This opens Team Access for that project.

Now you can create an invitation:

  1. Enter the email address of the user you want to invite.
    • Email addresses are case-sensitive.
    • Verify addresses for existing Airship users before sending an invitation.

      If you enter an email address for an existing Airship user and that user’s account is associated with a different email address than the one you are inviting, they will receive an email with a request to confirm the email address and activate a new account.

  2. Select an access level. See Permissions per Access Level for detail.
  3. (Optional) Check the box to send yourself a copy of the invitation.
  4. Click Share Project.

The new user appears in the Team Member list. Invited team members will have (pending) next to their email address until they accept the invitation or create an Airship account.

If a user with an existing Airship account declines an invitation, the user is removed from the project’s Team Member list.

A user without an Airship account will remain on the Team Member list as (pending) until they accept access or until manually removed.

Accept a Team Invitation

If you do not yet have an Airship account, you will receive an email with a request to to confirm your email address and activate your account. Saving your password activates the account and triggers the project access email.

If you have an account and have been invited to a project, you will get an email to accept access.

To go to this page, click   in the right side of the Airship dashboard header, and click Team Management,


If you decline an invitation, your invitation is permanently deleted. You cannot revert your decision and accept the invitation later. The project owner or an administrator must invite you to the project again.

Delete a Team Invitation

To delete a team invitation, you must change a user’s access level to Remove Access.

  1. Go to Settings » Project Configuration and click Manage for Team Access.
  2. Click edit next to the user’s current access level.
  3. Select a new access level.
  4. Click Save.