Set Up Multi-Factor Authentication (MFA)

Multi-factor authentication provides enhanced login security requiring an Airship user to provide a password and at least one other authentication method.

Multi-factor authentication is a user authentication mechanism that enforces the use of a password in combination with a piece of unique information that only you can access, such as a passcode in an SMS sent to a mobile device that you own, or a time-based one-time password (TOTP) from your authenticator application. Only if all provided information is correct will the authentication succeed.

You may set up your account to use from one to five authentication methods, such as an authentication app, email, text messages (SMS), biometrics, or a security key. The actual list may vary depending on the configuration of your system.

Although it is possible to use the same authentication method more than once — for example, you may set up two or more different email addresses — maximum security is achieved if you use distinct authentication methods.

 Important

MFA is Airship’s replacement for our legacy two-factor authentication (2FA).

You may not apply both methods for the same Airship account. If 2FA is already configured for your account MFA will not be available.

Enabling Multi-Factor Authentication

After enabling MFA, you must configure the email authentication method before you can configure other authentication methods.

  1. Click   in the header, then select Multi-Factor Authentication.
  2. Toggle on Multifactor Authentication. The system informs you that you will be logged out and should log in again, using the passcode sent to the email address associated with your Airship account.
  3. Log in again and provide the passcode from the email.
  4. Click Sign On.

Adding Another Authentication Method

  1. Click   in the header, then select Multi-Factor Authentication. If you just configured email, you will already be on this page.
  2. Click Manage authentication, and authenticate using the default authentication method.
  3. Click Add Method and select from the list.
  4. Follow the onscreen steps to complete setting up the method.

Consider the following recommendations when configuring authentication methods for your account:

  1. Enable multiple authentication methods, for example Authenticator app and SMS, in order to reduce the likelihood of being locked out of your account if one method should become unavailable.
  2. For optimal security, set up multiple distinct authentication methods and disable the default Email method that you set up when enabling MFA.

Setting a Default Authentication Method

The default authentication method is the method you will be prompted to use when logging into your Airship account, and when making changes to your MFA settings. After configuring multiple authentication methods, you can choose one as the default:

  1. Click   in the header, then click Multi-Factor Authentication.
  2. Click Manage authentication, and authenticate using the current default method.
  3. Click   for a method, then click Set As Default.

Removing an Authentication Method

 Important

This procedure removes all authentication methods. When you attempt to remove the last authentication method from the list, a warning appears, where you can cancel the action.

You can also remove all methods by disabling MFA for your account.

If you remove the default authentication method, the first method in the remaining list is made the new default. To remove an authentication method:

  1. Click   in the header, then click Multi-Factor Authentication.
  2. Click Manage authentication, and authenticate using the current default method.
  3. Click   for a method, then click Remove.

Disabling Multi-Factor Authentication

Disabling MFA removes all configured authentication methods. To disable MFA:

  1. Click   in the header, then click Multi-Factor Authentication.
  2. Toggle off Multifactor Authentication.
  3. Click Yes to confirm.