Airship login behavior and restrictions.

If you are having login issues, email Support from the email address associated with your Airship account.

See also: Edit your profile.

Login guidelines

  1. Verify you are have the right region selected for your account: EU or US. The selection updates the URL to go.airship.com or go.airship.eu.

  2. Make sure you are entering your username/email address correctly:

    • MFA-enabled accounts: Your username/email address is not case-sensitive.

    • Non-MFA enabled accounts: Your username/email address is case-sensitive.

Browser sessions

By default, you may log in from multiple browsers. However, a company owner can enable Block Multiple Sessions.

For companies with Block Multiple Sessions enabled, if you have an open session and attempt to log in again from a different browser, you will see a message stating that you are logged in on another browser. You can either click Continue to log out of all other browsers or Log out to end the new session.

End session

To end your session, click   and Log Out. To end a team member’s session, follow the steps in Manage User Sessions.

Account lockout

If you attempt to log in using incorrect credentials, your account will be locked.

  • MFA-enabled accounts: After six unsuccessful login attempts, Airship locks the account for 60 minutes.

  • Non-MFA enabled accounts: After five unsuccessful login attempts, Airship locks the account for 30 minutes.

Email Support if the account remains locked after 30/60 minutes.

Password reset

If you are already logged in, see: Changing your password.

If you cannot log in:

  1. Enter your email address and click Continue to expose the password field. This email field is case sensitive for accounts not enabled with MFA.

  2. Click Forgot your password? to go to account recovery.

    • Non-MFA-enabled accounts:¬†Enter your email address and click Recover account.
    • MFA-enabled accounts: Click Forgot password? then Send me an email.
  3. Check your inbox for the reset email and follow the link to reset your password.

    If your account was previously created but never activated by setting a password, you will receive an activation email instead of a password reset email. Follow the instructions there to set a password and activate your account.

Last login

Your username, the date and time of your last login, and your IP address are in the page footer. The time is your browser’s local time.