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Set Up Two-Factor Authentication (2FA)

Two-factor authentication (2FA) provides added security for logins, requiring a combination of something you know (password) and something you have (mobile device).

Our Two-factor authentication  (2FA) approach is based on TOTP: Time-based One-Time Password (RFC 6238)  symmetric encryption, secrets stored encrypted.

 Note

This feature is available upon request. Please contact Airship Support  to enable this setting for your account.

Please also see our Support article: Preparing for Two-Factor Authentication .

Enable 2FA

  1. Download the Google Authenticator mobile app for either iOS  or Android .
  2. Log in to the Airship DashboardThe Airship web interface located at go.airship.com or go.airship.eu. .
  3. Click   in the header, then select Two-Factor.
  4. Enable Two-Factor Authentication.
  5. Use the Google Authenticator mobile app to scan the QR code on the screen. After scanning, an authentication code for Airship will be listed in the mobile app.
  6. Enter the authentication code in the field below the QR code, and click Enable.

Two-Factor authentication is now enabled for your account.

 Note

When you scan the QR code with the Google Authenticator app, an Airship account is created within the Google Authenticator app. Each time you log in to Airship, you will use the code that is displayed with this account. See: Log In Using 2FA.

You only need to scan the QR code a single time to set up 2FA. Each time you scan a QR code, a separate Airship account is created within the Google Authenticator app, so multiple scans are not advised.

If for any reason this process has failed or you erroneously create multiple Airship accounts in the Google Authenticator app, delete each Airship account from the Google Authenticator app, disable and then reenable 2FA, and try again.

Download One-Time Use Passwords

One-time use passwords allow you to access your account if authentication is unsuccessful.

 Tip

Keep one-time use passwords in a safe place, not on your mobile device.

  1. Click   in the header, then select Two-Factor Authentication.
  2. Click the Download one-time use passwords. link, then click Generate passwords.
  3. Copy the passwords, and save them in a secure location. Each password is valid for one use only. Click Re-generate passwords to create additional passwords.

Log In Using 2FA

With 2FA is enabled, you are required to provide a code in addition to your password when logging in.

  1. Log in to the Airship DashboardThe Airship web interface located at go.airship.com or go.airship.eu. and you will be prompted for an Authentication Code.
  2. Enter the code displayed for Airship in your Google Authenticator app. Codes re-generate every 30 seconds.
  3. Click Log In.

Log In Using One-Time Use Password

If you do not have access to your mobile device but need to log in to your Airship account, you can do so using one of your one-time use passwords.

  1. Log in to the Airship DashboardThe Airship web interface located at go.airship.com or go.airship.eu. and you will be prompted for an Authentication Code.
  2. Click Need to use a one-time password?
  3. Enter one of your one-time use passwords, then click Log In. Each password is valid for one use only. Follow the steps in Download One-Time Use Passwords to generate additional passwords.