Messaging

Getting started
Learn the basics, how messaging works, and dashboard navigation. Then set up your account and send your first message.
Messaging basics
How messaging works, what you can send, and how you can send it
The Airship UI
Learn about the dashboard, composer navigation, and the Messages Overview.
1st Flight App Guide
Install our ready-to-use app and send messages without writing a single line of code.
Set up your Airship account
Create an account on go.airship.com.
Create a messaging project
Add your project in the dashboard and set up your channels.
Adding your Channel ID to a test group
When sending your first notification, you will choose Test Users as your audience. Follow these steps to find your …
Sending your first message
Send your first push or web push notification to a test group.
Twilio and SendGrid activation
Enable your Twilio SMS and SendGrid email programs for Airship.
Developers
SDK and API information and our Postman collection
User guide
Get into the details about creating messages. Plus feature information and managing your project, account, and team.
Creating Messages
Learn about each message type and how to configure its content, localization, and message creation, including automation …
Sequences
Create a series of messages that is initiated by a trigger. Airship sends messages in the series based on your timing …
In-App Experiences
Create messages that appear in your app when users meet certain conditions, including surveys and multi-screen messages.
Journeys
A Journey is a continuous user experience of connected Sequences, Scenes and/or In-App Automations.
Audience
Learn about selecting your audience, preview and test groups, segmentation, contact management, and more.
Personalization
Customize messages with user-specific data, ensuring timely and relevant content for each audience member.
Tools + Features
Learn about dashboard tools and individual features, like Preference Centers and Feature Flags.
Data + Analytics
Get an intro to reporting and performance data, and information about our predictive features, Real-Time Data Streaming, …
Managing Messages
Learn about editing, duplicating, archiving, deleting, and other message management options.
Project Settings
View and manage project details, enable features, create tokens, and set up individual features.
Use cases
Step by step guides on how to implement messaging use cases.
Automated Abandoned Cart
An Abandoned Cart campaign targets users who added an item to their cart but did not complete their purchase. A few …
Boost Push Opt-In with In-App Automation
Push notifications are key when it comes to communicating with your app users. In order to send your users …
Product Recommendations Upsell
A great way to drive more purchases is to send timely product recommendations based on a customer’s most recent …
Privacy
Privacy Best Practices for In-App Experiences
We recommend the following privacy best practices when using in-app experiences.
Individual Data Privacy Rights Under Data Privacy Laws
How Airship supports individual data privacy rights under applicable data privacy laws, including the EU General Data …