The Admin and Super Admin have access to administration features.

The Administration menu is available to users with either the Admin or Super Admin role. Only the company account Admin can edit another user’s access level.

Administration features include:

  • Settings: Set system options such as user password expiration, default auto-response, etc.
  • Integrations: Configure and edit your Airship integration.
  • Users: Add new users, edit user details and permissions.
  • Message Templates: Add, edit, and remove message templates that are globally available to all agents.