User guide
Learn live chat basics, including Live Chat Manager and Live Chat Manager Mobile App.
Learn everything about Live Chat Manager with the following docs:
- Live Conversations — Send and receive messages
- Route Conversations — Route conversations to a specific agent
- Live Chat Action - Direct your users into an In-App Chat when they interact with a message
- Contact Profiles — Use Airship channel attributes to populate contact names and profile details
- Account Settings — Update profile settings and message templates
- Administration — Admins have access to administration features
- Live Chat Events — Capture Live Chat activity and custom events via Real-Time Data StreamingA service that delivers engagement events in real time via the Data Streaming API or an Airship partner integration.
- Live Chat Manager Mobile App — Manage conversations with your users in our mobile app
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