Login guidelines and behavior

Login guidelines

1. Verify you have the right region selected for your account: EU or US. The selection updates the URL to https://go.airship.com  or https://go.airship.eu .

2. Make sure you are entering your username/email address correctly. The field is case sensitive for accounts that are not enabled for Multi-Factor Authentication (MFA).

Account sharing

Sharing accounts is not a secure practice. Instead, give access to individual Airship accounts. See:

• Manage Messaging teams and access
• Manage Wallet teams and access

Browser sessions

To end your current browser session, select the account menu icon () in the dashboard header, then Log Out. To end a team member’s session, see Managing user sessions in Manage account security.

Multiple browser sessions are not allowed. If you log in again while another session is active, you will be prompted to either end the new session or log out of all other browsers.

Last login

In the Airship dashboard, your username, the date and time of your last login, and your IP address are in the page footer. The time is your browser’s local time.

Account lockout

After a number of unsuccessful login attempts, Airship locks the account for a number of minutes:

If your account remains locked after the lockout period expires, email Support from the email address associated with your Airship account.

Password reset

Users with Multi-Factor Authentication (MFA)-enabled accounts are required to change their password every 90 days and cannot reuse their previous 15 passwords since first configuring MFA.

If you are already logged in:

1. Select the account menu icon () in the dashboard header, then select Account Info.
2. Under Profile, select Manage for Password.
3. (For MFA-enabled accounts) Follow the onscreen steps on the Okta MFA account management page that opens in a new tab.
4. (For non-MFA-enabled accounts) Enter your current and new passwords, then select Save.

If you cannot log in:

1. On https://go.airship.com  or https://go.airship.eu , enter your email address and select Continue. The email field is case sensitive for non-MFA-enabled accounts.
2. Select Forgot your password? to go to account recovery.
3. (For MFA-enabled accounts) Select Forgot password?, then Send me an email.
4. (For non-MFA-enabled accounts) Enter your email address and select Recover account.
5. Check your email inbox for a reset request, and follow the link to reset your password.

   If you created an account but never activated it by setting a password, you will receive an activation email instead of a password reset email. Follow the instructions there to set a password and activate your account.