Troubleshooting for the Unity Plugin

This troubleshooting guide will help you resolve common issues with the Airship Unity plugin.

Common Issues

Below are solutions to common issues you may encounter when integrating the Airship Unity plugin.

Installation Errors

If you encounter errors during installation:

• Verify that you’re using a compatible version of Unity
• Ensure the Unity package is properly imported
• Check that your iOS and Android build settings are correctly configured

Initialization Errors

If you encounter errors during SDK initialization:

• Verify your credentials in the Airship dashboard under Settings → APIs & Integrations → App Keys
• Check that takeOff is called correctly in your Unity scripts
• Ensure both iOS and Android native modules are properly configured

Push Notifications Not Working

If push notifications are not being received:

• Verify that push notifications are enabled for both iOS and Android
• Check that APNs (iOS) and FCM (Android) are properly configured
• Ensure the app has notification permissions