Troubleshooting for the Flutter Plugin

This troubleshooting guide will help you resolve common issues with the Airship Flutter plugin.

Common Issues

Below are solutions to common issues you may encounter when integrating the Airship Flutter plugin.

Installation Errors

If you encounter errors during installation:

• Verify that you’re using a compatible version of Flutter (3.0.2+)
• Ensure all native dependencies are properly linked
• Run flutter clean and flutter pub get to refresh dependencies
• For iOS, run pod install in the ios directory
• Check that your iOS and Android projects are correctly configured

Initialization Errors

If you encounter errors during SDK initialization:

• Verify your credentials in the Airship dashboard under Settings → APIs & Integrations → App Keys
• Check that takeOff is called correctly in your app (before runApp)
• Verify the site configuration matches your Airship project (US vs EU)

Push Notifications Not Working

If push notifications are not being received:

• Verify that push notifications are enabled for both iOS and Android
• Check that APNs (iOS) and FCM (Android) are properly configured
• Ensure the app has notification permissions
• For iOS, verify capabilities are enabled in Xcode (Push Notifications and Background Modes)
• For Android, ensure google-services.json is in android/app/

Checking Push Notification Status

If push notifications aren’t working as expected, you can check the notification status to diagnose the issue:

PushNotificationStatus? status = await Airship.push.notificationStatus;

print('User notifications enabled: ${status?.isUserNotificationsEnabled}');
print('System notifications allowed: ${status?.areNotificationsAllowed}');
print('Push privacy feature enabled: ${status?.isPushPrivacyFeatureEnabled}');
print('Push token registered: ${status?.isPushTokenRegistered}');
print('User opted in: ${status?.isUserOptedIn}');
print('Fully opted in: ${status?.isOptedIn}');

You can also listen for status changes:

Airship.push.onNotificationStatusChanged.listen((event) {
  print('Notification status changed: ${event.status}');
  print('Is opted in: ${event.status.isOptedIn}');
});

Common Status Scenarios:

• isUserOptedIn = false: Check if userNotificationsEnabled is set to true and if the user granted permission
• isPushPrivacyFeatureEnabled = false: Push privacy feature is disabled in Privacy Manager
• isPushTokenRegistered = false: Device hasn’t received a push token yet—check network connectivity and platform configuration
• isUserOptedIn = true but isOptedIn = false: Push token registration is pending or failed—check console logs for errors